RECENT AUDIT COMPLETED BY AETNA INSURANCE

“Attached are the results of your Performance Review.

You scored a 98.33%

Great job, that is quite the accomplishment for your first chart review”

AREAS OF STRENGTH:

• Thorough Assessments
• Use of Evidenced Based Treatments and Assessment Tools
• Support System Involvement
• Coordination with Collateral Providers
• Thorough Discharges and Follow-up Coordination
• Follow-up with Patients Who Leave Prematurely
• Appropriate Referrals for Psychiatry, Individual, Intensive Outpatient
• Use of Satisfaction Surveys
• Timely Access

SUGGESTIONS FOR IMPROVEMENT:

• Offer More Services to Support System and Document
• Clearly Indicate in BWG P&Ps that We do Not use the Medication Assisted Treatment Narcan
• Provide more Education and Handouts on Narcan